Guy Solan 
Member since Feb 9, 2018


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Re: “Town Plaza Medical Clinic

My experience with this medical clinic was thoroughly underwhelming and I cannot stress enough the extent to which I would discourage any potential patient from booking an appointment. The women I first talked to on the phone provided false promises about the capacity of the clinic, acting in a manner which seemed more interested in getting home than providing medical care. Once I arrived at the centre, the secretary was dismissive, apathetic and cantankerous. She spent more time complaining about her computer system than dealing with my requests. Once I saw the doctor, who was twenty five minutes late, he informed me that the assurances I had received from the secretary were erroneous. He continued to explain that he could not help me and, in fact, was not an employee of the clinic at all but was simply covering for a day due to staffing shortages. I left the clinic spent a few days pondering how my time and money which had been wasted by this establishment before returning to ask for both a refund and an apology. I talked to a new secretary, requesting some compensation for my maltreatment but he nonchalantly told me that my requests were insurmountable. Consequently, I asked for a contact number or email to reach the manager but again the secretary said he was unable to fulfil my requests.

I have talked to other past patients, all of whom were equally appalled by the service provided by the clinic. This consensus of disappointment has led me to writing this review; with intentions not of venting my indignation but as an attempt to save other potential patients of similar chagrin.

1 like, 0 dislikes
Posted by Guy Solan on 02/09/2018 at 4:45 PM

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