September 16, 2005 Features & Images » Feature Story

How can Whistler get its mojo back? 

There’s no magic bullet, but following Dr. Seuss’s advice may help

Page 7 of 7

"The second thing I believe business owners need to do is to take a hard look at their own businesses. Where do they need to shift? What is working and what is not? What do they have to let go of and where will their efforts best pay off? I know of many businesses that have been doing this over the past year. You cannot remain stagnant in your business, especially with the continuous change all around us."

Focusing on providing excellent service for our customers, maintaining appropriate pricing and working as a team are the keys to the long-term sustainable success of our resort. No matter how large or complex the issues may seem, the simple truth is that for business to turn around, it comes down to one employee serving one customer, one day at a time. It’s up to each and every one of us to assume a leadership role, to stoke the fire in our staff, in our colleagues and in our organizations, to ignite the passion and energy that made us great.

The last word on how to get our mojo back is best left to Dr. Seuss: "You’re off to great places! Today is your day! Your mountain is waiting. So… get on your way!"

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