Letters to the editor 

Page 8 of 8

"Tourism Whistler commends Mayor O'Reilly and Administrator Jim Godfrey in doing an excellent job representing the community interests at the Board table of Tourism Whistler," adds Clare. Business interests are elected by the membership of Tourism Whistler. McKeever refused an invitation by the Nominations Committee of the Board of Directors of Tourism Whistler in the spring of 2002 to run for a seat on the Board.

This is false. The Nominating Committee did not invite me to run. I submitted my own name for the Director-at-Large position then withdrew it in order not to compete with a nominee I thought worthy. How unfortunate that the TW response to my ad is focused on discrediting me, rather than addressing the issue.

Tourism Whistler explored its call centre fulfillment options for 18 months prior to entering the agreement with RezRez. Consideration was given to investing in a new software program compatible with the current central reservations system; however, this option was ruled out due to the significant investment required. Such an investment would have led to significantly higher fees or commissions to members and/or reduced marketing investment in a very competitive global environment. After a thorough and competitive RFP process with five solutions providers, and extensive negotiations with two short-listed companies, RezRez was awarded the contract.

With no consultation, and with only two weeks notice, lodging members experienced a 40% increase in the cost of this booking service, jumping from 12% of the revenue from the booking, to approaching 17% (15%+credit card fees).

Gordon McKeever


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