Whistler Blackcomb (WB) has once again made history.
The Roundhouse Lodge is now the first publicly confirmed ski-resort facility to achieve the Rick Hansen Foundation Accessibility Certification (RHFAC). The RHFAC is a Canadian rating program that measures the meaningful accessibility of buildings and sites based on the user experience of individuals with varying disabilities. A WB press release noted it provides organizations with a consistent, people-focused approach to identifying barriers and marking progress towards greater accessibility.
It's a fitting milestone, given Hansen and his unparalleled Man in Motion World Tour inspired local realtor John Ryan to embark on his own cross-Canada handcycle odyssey to raise funds for spinal cord treatment more than 25 years ago.
"At Whistler Blackcomb, we are dedicated to ensuring that all guests, regardless of ability, can experience the beauty and adventure our mountain resort offers," said Omer Dagan, WB's Business Development Senior Analyst, in a release. "We recognized the need for expert guidance to make meaningful improvements, which led us to the RHFAC program.
"This sets a new standard for what accessibility can and should look like in alpine environments. It sends a clear message: inclusive design belongs at elevation, too. Our hope is that this recognition inspires other resorts to evaluate their spaces through the lens of universal accessibility and take meaningful steps toward more inclusive experiences for all guests."
The Roundhouse Lodge is a major hub for sightseeing, dining and retail atop Whistler Mountain and is billed as the largest restaurant in town. Beginning in 2023, WB evaluated it and three other key buildings to pinpoint areas in which accessibility was lacking.
Notable upgrades include the addition of high-traction flooring in the lobby and a ramp leading to Steeps Grill, the full-service restaurant previously only accessible via stairs. More subtle changes were implemented as well, such as clearer signs and improved access routes throughout the building.
"Accessibility is not just about meeting legal requirements; it’s about creating welcoming spaces for everyone," Dagan commented. "Skiing and snowboarding are multigenerational activities, and by making these improvements, we enable families to continue making memories together."
Furthermore, WB maintenance planning analyst Brent Warren has completed training to become a certified RHFAC professional, giving the resort a valuable source of accessibility expertise in-house. Warren took point on last week's installation of a ramp at Blackcomb Gondola's Mid-Station to facilitate greater ease of downloading.
'A progressive shift'
Summer is just around the corner, and as usual the Roundhouse will continue to serve as a nexus for various alpine experiences like hiking, sightseeing via the Peak 2 Peak Gondola, dining and adaptive mountain activities. Expect more quality-of-life upgrades in various guest service facilities to materialize in the not-too-distant future.
For example, trail signage and ratings are going to be updated in the Whistler Mountain Bike Park (WMBP) to better support adaptive riders. Plans are in place to add a ramp and automatic door to the Base 2 bathroom facility (which currently features an eight-inch step). Glacier Housing One will receive an accessible ramp, improving entry to both the housing building and main office.
On the digital side, WB plans to revamp its website and online communication materials to help guests better plan their visits and learn more about ongoing infrastructure modifications.
Before the Invictus Games, the Fitzsimmons chair was modified to better accommodate sit-skiers. This project generated conversations with the Doppelmayr Group about inclusive design and has since guided its team to explore design improvements for all future chairlifts.
"The Invictus Games showcased the power of adaptive sport and the importance of creating spaces where everyone can participate fully. Achieving RHFAC certification for the Roundhouse builds on that momentum in a tangible, lasting way," said Dagan. "It reflects our commitment to removing barriers and ensuring that people of all abilities—athletes, visitors, or families—feel welcomed and empowered to explore at Whistler Blackcomb.
"These developments reflect a progressive shift within our organization and the broader industry. The Invictus Games marked a pivotal moment, and our ongoing collaboration with the Rick Hansen Foundation continues to move us beyond basic accessibility … this is a journey, not a destination."
Blackcomb Mountain closes for skiing after May 19.
