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Letter: Persistence pays off with Vail Resorts

'It took 15 months, a couple of dozen calls, a change of claims management company, in-person visits to Guest Services…'
getty refund letter
Persistence paid off for one Vail Resorts customer while waiting for a refund.

My refund arrived and I didn’t even ask for it!

That is, the mistaken billing by Whistler Blackcomb for a new physical pass—$6.50, repaid to my credit card. Didn’t ask, didn’t have to apply, it just happened.

So what about the 20-21 Whistler Blackcomb Unlimited pass request I submitted in February 2021, which I ranted about in these pages in a previous letter to the editor? (Pique, May 19, 2021: “I’m still waiting.”)

Well, it took 15 months, a couple of dozen calls, a change of claims management company, in-person visits to Guest Services… sorry, I’ll stop the new rant right there. I finally got my full refund of just under $1,200. 

I’m one of the lucky ones, I guess. I live in England. My eligibility was clear, so I was happy to fight it. And I’m committed, as I have a property in town. There are plenty of other overseas visitors who don’t have a tie, and have been left with a pretty bad taste in their mouths. With wallets tightening this year, what are the chances of them deciding on Whistler—or Vail—again?

That’s an outcome that affects all those with stakes in Whistler.

Julian Macedo // United Kingdom