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LETTER TO THE EDITOR: Here’s why you can’t get a refund

Good for Seattle’s Brad Sevenko’s getting a refund for his seasons pass ( Pique , May 13, “ Vail Resorts did the right thing” ).
Whistler Blackcomb Edge Card Getty Images
One Whistler Blackcomb guest is sharing the explanation he received as to why his refund was denied by Vail Resorts in hopes that it will ease other's confusion.

Good for Seattle’s Brad Sevenko’s getting a refund for his seasons pass (Pique, May 13, “Vail Resorts did the right thing”). I didn’t receive a refund or credit for the three days left on my five-day edge card, and here is why:  

“Had Mr. Bell indicated by booking [Priority Reservation Days] that he planned to visit during days of the core season that were closed from 3/30 to 4/4 he would have received a refund for those days.”

(This statement appeared on CTV News’ “Mclaughin On Your Side,” which aired May 26.)

As you can see, somewhere in the pass-holder agreement, Vail Resorts is covered for what happened, and so I’m not complaining about not receiving a refund as I agreed to the terms.

I wish this information was easier to obtain though, instead of my having to go through the media or having a lawyer decipher the pass-holder agreement.

Perhaps Guest Relations, when I talked to them, could have just told me that I wouldn’t be eligible for a refund instead of my having to go through the non-communicative, non-responsive ACM [insurance] process to which they referred me.

I hope this information helps those of you who are confused as to whether or not you’ll be receiving a refund.  

Joe Bell // North Vancouver