Good for Seattle’s Brad Sevenko’s getting a refund for his seasons pass (Pique, May 13, “Vail Resorts did the right thing”). I didn’t receive a refund or credit for the three days left on my five-day edge card, and here is why:
“Had Mr. Bell indicated by booking [Priority Reservation Days] that he planned to visit during days of the core season that were closed from 3/30 to 4/4 he would have received a refund for those days.”
(This statement appeared on CTV News’ “Mclaughin On Your Side,” which aired May 26.)
As you can see, somewhere in the pass-holder agreement, Vail Resorts is covered for what happened, and so I’m not complaining about not receiving a refund as I agreed to the terms.
I wish this information was easier to obtain though, instead of my having to go through the media or having a lawyer decipher the pass-holder agreement.
Perhaps Guest Relations, when I talked to them, could have just told me that I wouldn’t be eligible for a refund instead of my having to go through the non-communicative, non-responsive ACM [insurance] process to which they referred me.
I hope this information helps those of you who are confused as to whether or not you’ll be receiving a refund.
Joe Bell // North Vancouver
