Last year I purchased a 10-day Edge Card for Whistler Blackcomb, but I chose to stay home out of respect for the B.C. government's COVID-19 travel advisory.
In March, amidst public outrage over [Vail Resort’s] handling of pandemic refund claims, a company spokesman announced through the media that the company revised its “Epic Coverage” policy “ to include people who are abiding by the provincial health officer’s recommendation against non-essential travel or have been impacted by COVID.”
Well, it turns out that was a lie. Despite filing timely refund claims and appeals, citing the very situation outlined in this policy announcement, today I received a final rejection letter from ACM Claims.
In all of the dialogue I've had with Whistler Blackomb/Vail Resorts/ACM customer service over the past few months, not once have they addressed why I am not eligible for a refund. All I get are scripted responses and dead ends.
If you’re considering purchasing an Epic Pass for the upcoming season, my message is buyer beware. If COVID-19 variants flare-up, or you’re unable to use your pass for any other reason, be prepared for the worst because this company's customer service is atrocious.
Adam Hendrickson // Manitoba
